Frequently Asked Questions
When will my order be delivered?
Processing Time: Most orders are handled within 1-2 business days (Monday - Friday).
Shipping Time: Shipping generally takes approximately 4-6 business days (Monday - Friday).
Total delivery time: The combined processing and shipping time is typically 5–8 business days (Monday - Friday).
My order is delayed – what should I do?
Deliveries generally arrive on schedule. If your package has not been delivered after the standard delivery window plus an additional 3 days, please contact to our customer support team.
Does shipping cost me anything?
No, at Sparkle & Gleam shipping is always free for all orders within the United States.
Which payment methods can I use?
We provide secure and convenient payment options. You can choose from:
- PayPal
- Visa
- Mastercard
- American Express
- Shop Pay
- Google Pay
- Apple Pay
Part of my order is missing – what should I do?
For larger orders, items may be shipped separately for logistical reasons. In such cases, the remaining products typically arrive within 1–3 business days after the first package.
The package arrived damaged – what should I do?
Although we pack all items with care, damage during transit can occasionally occur. If your package arrives damaged, please contact us within 48 hours so we can resolve the issue promptly.
Important: Please do not return the package without consulting us first. Without photo evidence of the damage, we cannot guarantee a replacement. Our support team will assist you as quickly as possible.
Did you accidentally order the wrong product or is the size not right?
We do not offer direct exchanges. If you need a different item, please return the original product and place a new order on our website.
Do you have any further questions? Please contact us:
Estimated Response Time: 30 minutes - 24 hours
Business Hours:
Monday to Friday: 8:00 AM - 6:00 PM (GMT+5)
Saturday and Sunday: 10:00 AM - 4:00 PM (GMT+5)